The Affordable Connectivity Program (ACP) is scheduled to end April 2024 due to lack of funding by the federal government.
For existing program participants, the ending of the ACP credit will result in an increase of $30 per month for internet service, the amount of the ACP credit participants currently receive, starting May 1, 2024.
You are not required to keep service at the higher rate (without the ACP discount). However, should you want to discontinue service, you are required to opt-out of the service or cancel service. To discontinue service, please call 1-800-250-8927 prior to May 1, 2024.
Should you have questions or if you would like to make changes to your current internet service, please call 800-250-8927.
About the Affordable Connectivity Program
The Affordable Connectivity Program is limited to one monthly service discount and one device discount per household.
Who is Eligible for the Affordable Connectivity Program?
A household is eligible if a member of the household meets at least one of the criteria below:
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Has an income that is at or below 200% of the federal poverty guidelines; or
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Participates in certain assistance programs, such as SNAP, Medicaid, Federal Public Housing Assistance, SSI, WIC, or Lifeline;
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Participates in Tribal specific programs, such as Bureau of Indian Affairs General Assistance, Tribal TANF, or Food Distribution Program on Indian Reservations;
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Is approved to receive benefits under the free and reduced-price school lunch program or the school breakfast program, including through the USDA Community Eligibility Provision in the 2019-2020, 2020-2021, or 2021-2022 school year;
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Received a Federal Pell Grant during the current award year; or
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Meets the eligibility criteria for a participating provider's existing low-income program.
Eligible to enroll?
Complete the FCC application at www.getinternet.gov/apply.
Once you have completed the application and qualified for the ACP, complete the Norvado application below and submit via email (billing@norvado.com) or mail (Norvado Attn: Billing/ACP PO Box 67, Cable, WI 54821).
Consumer Information
Check out the Affordable Connectivity Program Consumer FAQ for more information about the benefit.
If you need to talk to someone about your eligibility or application status, call the ACP Support Center at (877) 384-2575.
Consumers have the right to file a complaint with the FCC regarding an ACP-supported service or any difficulty enrolling with the provider.
FCC Contact Center
Phone Number: 1-888-225-5322
Video Phone Number: 1-844-432-2275
Website: www.consumercomplaints.fcc.gov/hc/en-us
Looking for information on the Lifeline program?
Visit lifelinesupport.org to learn more about the qualifications for this benefit and to complete the online application form.
Once you have completed the online application and qualified for the benefit, please notify the Norvado team via phone (800-250-8927) or email (billing@norvado.com) to have the benefit applied to your account.
